Terms of Use

Website Terms & Conditions

Welcome to the PARKROYAL website (“Website”). Please read these terms and conditions carefully before using this Website

This Website is offered to you by PARKROYAL Hotels & Resorts Pte Ltd (“PRHR”) on the condition that you accept the following terms, conditions, and notices (“Terms”) without modification. Your use of this Website constitutes your agreement to the Terms. This Website is intended only for access from Singapore or other countries where access to this Website and/or the contents of this Website are not prohibited by the law of such country.

Your use of particular services or areas of the Website may also be subject to additional terms outlined elsewhere on the Website (the "Additional Terms"). You agree to be bound by these Additional Terms, and in the event that any of the Terms conflicts with the Additional Terms, the Additional Terms shall prevail to the extent of such conflict.

PRHR reserves the right to change the Terms from time to time. You are responsible for regularly reviewing these Terms to ensure your continuing compliance with these Terms.

Permitted Use

PRHR grants you a limited licence to access and make personal use of this Website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of PRHR. This licence does not include any resale or commercial use of this Website or its contents.

The following activities are also specifically prohibited:

  • any collection and use of any product information, listings, descriptions, prices or any other materials made available on the Website; 
  • any derivative use of this Website or its contents; 
  • any downloading or copying of account information; and 
  • any use of data mining, robots, or similar data gathering and extraction tools. 
No part of this Website may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of PRHR.

You may not frame or use framing techniques to enclose any trade mark (including without limitation “PARKROYAL” and derivatives), logo, or other proprietary information (including images, text, page layout, or form) of PRHR and its affiliates without its/ their express written consent. You may not use any meta tags or any other "hidden text" utilising PRHR's or its affiliates' names or trademarks (including without limitation “PARKROYAL” and derivatives) without the express written consent of PRHR.

Any unauthorised use terminates the permission or license granted by PRHR with immediate effect.

User Conduct

You must not use the website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.

You are responsible for all electronic communications and content sent from your computer to PRHR and you must use the Website for lawful purposes only.

Certain portions of the Website may allow you to forward material via email to addressees specified by you. By using such facility, you warrant and confirm that you have the consent of the recipient to send such emails.

If you post or upload content, you shall ensure the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam".

Harassment in any manner or form on the Website, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a PRHR employee, host, or representative or other members or visitors on the Website is prohibited. You must not upload to, distribute, or otherwise publish through the Website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on the Website or use the Website to solicit others to join or become members of any other commercial online service or other organization.

Password restricted areas of the Website 

Access to and use of password protected and/or secure areas of the Website are restricted to authorised users only. You may not obtain or attempt to obtain unauthorized access to such parts of the Website, or to any other protected information, through any means not intentionally made available by us for your specific use. 

Where you have been issued with a password, personal or log-on identification number and other code and access procedures (such items to be referred to as “Security Code”) by PRHR for use in connection with access to the Website, you agree and acknowledge that any use of or access to the Website and any information or data referable to your Security Code shall be deemed to be (i) use or access of the Website by you; or (ii) information or data transmitted or validly issued by you, or both and you agree to be bound by any access or use (whether such access or use are authorised by you or not) referable to your Security Code, and you agree that PRHR shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you.

Links 

The Website may contain links to other web sites or content on the Internet, which are owned or operated by third parties. Such linked web sites or content are not under the control of PRHR and PRHR is not responsible for the information, policies, products, services or other material obtained on such other web sites and will not be liable for any damages arising from the access to or use of such a website. The inclusion of these links does not imply an endorsement of the linked sites, the content therein including any linked addresses. You agree that your access to or use of such linked web sites or content is entirely at your own risk. 

The insertion of a hyperlink to the Website, on any other website or webpage or “mirror” of the content on any other server is prohibited without express, prior written consent of PRHR. 

Intellectual Property

The entire content included in this Website, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted and is the property of PRHR or its licensors.

All trademarks, service marks, and trade names used on this Website (including without limitation “PARKROYAL” and derivatives) are trademarks, service marks or trade names of and are proprietary to PRHR, or their respective owners that have granted PRHR the right and license to use such marks.

All of such intellectual property rights are retained by PRHR and/or its licensors.

User Participation

Users of this Website may be permitted to post reviews, comments and other content, send communications, and submit suggestions, ideas, comments, questions, or other information, but PRHR reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, you represent and warrant that:

  1. you own or otherwise control all of the rights to the content or material that you post; 
  2. the content and material are accurate; 
  3. use of the content and material you supply does not breach any applicable laws and will not cause injury to any person or entity (including that the content or material is not defamatory). 

You further grant PRHR and its affiliates a worldwide, perpetual, irrevocable, non-exclusive, royalty-free and fully sublicensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content and material throughout the world in any media (whether now known or in the future invented); and the right to use the name that you submit in connection with such content.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to PRHR, including the execution of deeds and documents, at the request of PRHR.

PRHR does not and cannot review all communication and materials posted or created by users accessing the Website and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated contents on the Website, PRHR is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any such contents or activities on the Website.

Any material, information or other communication (“Communication”) you transmit, upload or post to this Website will be considered non-confidential and non-proprietary. PRHR will have no obligations with respect thereto. PRHR and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communication and all data, images, sounds, text, and other things embodied in such Communication for any and all commercial or non-commercial purposes.

PRHR reserves all rights to deny or restrict access to this Website to any particular person, or to block access from a particular Internet address to this Website, at any time and without ascribing any reasons whatsoever.

Personal Data

Personal data protection is very important to PRHR and the personal data of our customers is treated in accordance with our Data Protection Policy. When we need to collect personal data from you, we generally ask you to voluntarily supply us with the required data. 

Please note that your acceptance of of Data Protection Policy is a condition of these Terms of Use. 

Notices and Procedures for Making Claims of Copyright Infringement

PRHR respects the intellectual property of others, and we ask our users and visitors to do the same. If you believe that your work has been copied on the Website in a way that constitutes copyright infringement, please provide written notice to PRHR with full details as prescribed in PART IXA to the Singapore Copyright Act, Cap 63, to be submitted to PRHR’s designated representative, as follows:

Write in: The Company Secretary
         101 Thomson Road
             #33-00 United Square
         Singapore 307591

PRHR will only process notices in the English language that comply with the Singapore Copyright Act, other applicable laws and these Terms. Any notices that do not comply with the above will be rejected.

Upon receipt of a compliant notice of infringement, PRHR may take further steps in depending on the nature of the alleged infringement described in the notice, which may include the matters described in the Singapore Copyright Act as applicable to network service providers.

IMPORTANT NOTE: THE PRECEDING INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING PPHR THAT YOUR COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. ALL OTHER INQUIRIES, SUCH AS PRODUCT OR SERVICE RELATED QUESTIONS AND REQUESTS, OR QUESTIONS ON PRIVACY, WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS.

Typographical Errors or Pricing Errors

Please note that PRHR shall not be responsible for any information relating to PRHR, its product or services which is made available on websites or materials belonging to third parties.
 
 
 
In the event a PRHR product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, PRHR shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. PRHR shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PRHR shall issue a credit to your credit card account for the amount of the incorrect price.
 
Should there be any inconsistency or conflict in pricing on our Website or a possible error in pricing (which may arise for any reason whatsoever and could be reasonably inferred), please contact us for clarification.
 
Currency Conversion

This Website uses a currency converter which is provided by XE.com (Source: XE). Accordingly, please note that the use of this currency converter is subject to any terms and conditions which XE.com may impose or amend from time to time (including the End User Terms of Use) and you are required to comply with these terms and conditions. You are advised to check XE.com (Source: XE) (including XE Terms of Use) before any use of the currency converter on our Website to ensure compliance with any terms and conditions published there. 

The currency converter is a linked content, and PPHR and all its affiliates do not warrant, represent or guarantee the accuracy of any conversion made using the currency converter. PPHR shall not be held liable for any use of the currency converter, or any content generated or related to the currency converter or XE.com.  The inclusion of this currency converter on the Website does not imply an endorsement of the XE.com or its products. You agree that your access to or use of the currency converter is entirely at your own risk. 

The currency converter is included in our Website only for your convenience, reference and personal non-commercial use. Any conversion made using this currency converter is an estimate only, and does not serve as a confirmation of the final amount to be paid for any transaction entered into between us. Please note that room rates of any Hotel are quoted in the local currency of that Hotel and subject to such terms and conditions of booking, and any conversion made to any other currency should be used as a guideline only. The final bill payable is dependent inter alia on the exchange rate on the day of payment which is quoted by applicable banks or payment systems involved in the payment process, or any other exchange rates used by the relevant Hotel (at its sole discretion) on the day of payment. 

Third-Party Links

This Website may contain hyperlinks to websites which are not maintained by PRHR. Hyperlinks to such websites are provided for your convenience. Use of the hyperlinks and access to such websites are entirely at your own risk. PRHR is not responsible for the contents of such websites and shall not be liable for any damages or loss arising from access to such websites. These hyperlinks do not and should not be taken as implying an endorsement or approval by PRHR of any kind of the content or reliability of such websites or the activities of the people, organisations and/or businesses responsible for such websites.

PRHR reserves the right to disable any hyperlinks or frames from this Website at any time, and disclaims any responsibility for the content available on any other website reachable by hyperlinks to or from this Website.

 

Disclaimer

THIS WEBSITE AND THE MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, PRODUCT LISTINGS, NEWS, ARTICLES AND LINKS, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW: (A) PRHR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUSES OR OTHER MALICIOUS CODE, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE; (B) ALL IMPLIED WARRANTIES ON THE PART OF PRHR ARE EXPRESSLY DISCLAIMED; (C) PRHR DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (D) PRHR DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS WEBSITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, COMPLETENESS, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.

PRHR makes no representation that materials in the Website are appropriate or available for use in locations other than Singapore, and access to them from territories where any part of the contents of this Website is illegal is prohibited. Those who choose to access this Website from locations outside Singapore do so on their own initiative and are responsible for compliance with applicable local laws.

Limitation of Liability

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, IN NO EVENT SHALL PRHR BE LIABLE FOR ANY ECONOMIC LOSS, LOSS OF PROFITS, GOODWILL, ANTICIPATED SAVINGS, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF PRHR HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY OF LAW, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS WEBSITE.

YOU ALSO AGREE THAT PRHR SHALL ALSO NOT BE LIABLE FOR ANY CLAIM, DAMAGE OR LOSS OF ANY KIND OF ANY NATURE WHATSOEVER CAUSED AS A RESULT (DIRECT OR INDIRECT) OF OR OTHERWISE IN CONNECTION WITH THE USE OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO ANY CLAIM, DAMAGE OR LOSS SUFFERED AS A RESULT OF OR IN CONNECTION WITH ANY RELIANCE ON ANY CONTENT CONTAINED IN OR AVAILABLE FROM THE WEBSITE.

Indemnification

You agree to indemnify, defend, and hold harmless PRHR, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions, any breach of your representations or warranties, or any activity related to your conduct (including negligent or wrongful conduct), or any content or materials provided by you.

Termination 

You agree that PRHR may, at its sole discretion, deny you access to the Website for any reason, including without limitation, if PRHR believes that you have violated or acted inconsistently with any terms or conditions set out herein, or if in PRHR’s opinion or the opinion of any regulatory authority, it is not suitable to continue providing the services relating to the Website.

Applicable Laws

These Terms and your use of this Website shall be governed in all respects by the laws of Singapore. The U.N. Convention on Contracts for the International Sale of Goods shall not apply. You irrevocably submit to the exclusive jurisdiction of the Singapore courts.